Spa Policies & Cancellations

Tanning Services

UV tanning and UV-free spray tanning do not require appointments. Walk-ins are welcome during regular business hours.

Medical Spa Services

All medical spa treatments are available by appointment only.

Automated SPA & Wellness Services

Our automated SPA and wellness treatments are available by appointment six days a week.

Walk-ins are welcome when equipment and staff are available. However, your preferred treatment may not be immediately available, and waiting times may apply.

We recommend scheduling appointments in advance to reserve your preferred treatment and time.

For scheduling, cancellations, or questions, call 720-599-6340.

A valid credit card is required to reserve appointments.

24-Hour Cancellation Policy

Please cancel or reschedule at least 24 hours before your scheduled appointment.

• Cancellation with at least 24 hours’ notice: No cancellation fee.
• Cancellation with less than 24 hours’ notice: 20% of the scheduled service price.
• Failure to attend a scheduled appointment without cancellation: 30% of the scheduled service price.

The card on file may be charged the applicable cancellation or no-show fee.

The credit card used to reserve an appointment is not automatically charged for the treatment itself.

Appointment reminders may be sent by text message the day before your visit. Please confirm your appointment when requested or contact us to cancel or reschedule.

Important:

Failure to receive a reminder does not remove responsibility for the appointment or the cancellation policy.

Our staff reserves dedicated appointment time for each client.

When an appointment is missed without sufficient notice, we lose the opportunity to serve another client. Some technicians also travel to the spa specifically for scheduled services.

Our cancellation and no-show policies help compensate for reserved staff time and lost appointment availability.

We appreciate your understanding and consideration.

Appointment confirmations may display the regular value of an individual treatment, even when the client has purchased a package or qualifies for a special price.

The displayed appointment value is not necessarily the amount due.

Treatment payments are processed at our physical spa location with the client’s authorization.

A card kept on file for reservations may be charged only for applicable cancellation or no-show fees under the stated policy, unless the client separately authorizes another charge.

If you arrive more than 10 minutes late, we will make reasonable efforts to accommodate you.

However, to respect subsequent appointments, your treatment may need to be shortened or rescheduled at management’s discretion.

If your appointment must be rescheduled because of late arrival, a $25 fee may apply.

We appreciate your punctuality.

Our goal is complete customer satisfaction.

All sales are final, subject to applicable law.

We do not provide cash or original-payment-method refunds for purchased services or treatment packages, except where required by law.

For unused package sessions or services that have not been redeemed, we may issue store credit toward other eligible treatments.

Any adjustment or transfer is subject to the original purchase terms, applicable promotions, and legal requirements.

Store credit cannot be redeemed for cash except where required by law.

Please keep your personal belongings with you or in a designated secure area when available.

Enlighten Med SPA & TAN is not responsible for lost, stolen, or damaged personal items to the extent permitted by law.

We recommend leaving valuable items at home.

Enlighten Med SPA & TAN is a privately operated business.

Photography, filming, livestreaming, and audio or video recording require prior permission.

Bloggers, vloggers, content creators, and other visitors must obtain explicit permission from management before recording on the premises.

Permission must also be obtained from any clients, staff members, or other individuals who may appear in photographs or recordings.

We reserve the right to prohibit unauthorized recording to protect client privacy and maintain a comfortable spa environment.

Thank you for respecting our guests, employees, and business policies.

Applicable taxes are calculated according to current federal, state, and local tax requirements.

Qualifying medical spa and wellness services may receive different tax treatment from retail products and UV tanning services.

Standalone UV tanning services are subject to the applicable 10% federal indoor tanning excise tax.

Tax treatment of combined service packages depends on applicable law and the structure of the package. Do not automatically describe every combined tanning and SPA package as tax-free.

Gratuities for estheticians and service providers are appreciated but never required.

Gift certificates may include promotional value in addition to the amount paid.

Promotional or bonus value may expire according to the terms of the original offer.

The amount actually paid for an eligible gift certificate remains redeemable as required by applicable law.

Example:

If a client purchases a gift certificate for $75 with a promotional face value of $100, the additional $25 promotional value may expire under the offer terms. The original $75 paid value remains available for redemption as required by law.

Promotional vouchers, bonus discounts, and special offers must be redeemed within their stated promotional periods unless applicable law provides otherwise.

Gift certificates and promotional vouchers are subject to their original terms and applicable consumer protection laws.

Our treatments are provided for their intended aesthetic or wellness purposes.

Certain treatments may cause temporary redness, soreness, irritation, or other individual reactions. Potential side effects, contraindications, and preparation requirements will be discussed when appropriate.

Clients must inform their treatment provider of relevant health conditions, pregnancy, medications, sensitivities, recent procedures, or other factors that could affect treatment suitability.

For client safety, Enlighten Med SPA & TAN reserves the right to decline, postpone, or modify a service when appropriate.

Clients are expected to follow staff instructions and recommended treatment protocols.

For additional information, please review our separate Medical Disclaimer & Safety Policies page.

By booking or receiving services, clients are asked to review and comply with the applicable spa policies.

Where required, clients will complete a separate acknowledgment, treatment consent, or signature form before receiving services.

Do not place a blank signature line on this website page. Signature and date acknowledgment will be handled separately during the client intake or consent process.